Standard Style Boutique - Customer Service

SHIPPING AND HANDLING	CONTACT INFORMATION
What are the guidelines?	What are your office hours?
Domestic shipping costs and methods	Customer service contact
International shipping costs, methods, and disclosures	Vendor relations
Do you ship where I live?	Marketing services
Shipping restrictions	Technical services
	Employment submissions
RETURNS
What is your return policy?	GIFT SERVICES
How do I make a return?	How do I purchase a gift certificate?
When will my credit card be refunded?	How do I redeem my gift certificate?
Can I return a sale item?
Can I return/exchange an item purchased with a coupon/promotional code?

What are the guidelines?

Orders that are placed Monday-Friday before 1 PM Central Standard Time will be processed that day, not including holidays, and will ship within 48 hours awaiting availability and credit verification. All orders placed after 1 PM Central Standard Time will be processed the following business day, and ship within 48 hours. All orders placed on Friday after 1 PM Central Standard Time will be processed on the following Monday. Standard Style Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to verify availability.

Standardstyle.com uses UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, or P.O. Boxes.

Standardstyle.com does not offer Saturday delivery.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

Domestic shipping costs and methods.

ORDER TOTAL	Ground	2-3 Day Express	Next Day Express
	(5 - 7 days)	(2-3 days)	(next day)

0 to $100.00	$5.00	$16.00	$30.00
$100.01 - $200.00	$5.00	$18.00	$38.00
$200.01 +	$5.00	$20.00	$45.00

*WE ARE UNABLE TO DELIVER TO APO/FPO OR P.O. BOXES

*Shipping to Alaska and Hawaii is by Express delivery only, and the average delivery time is 5-10 business days. We cannot ship internationally. Delivery at this point is limited to the United States of America.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS

International shipping costs, methods and disclosures.

We accept international orders (including Canada and Puerto Rico, APO and FPO), through International Checkout. Simply place items into your StandardStyle.com cart and then click on “Checkout.” On the checkout page, click the button labeled “International Checkout.” Clicking this link will transfer your order to their site. Once you have followed the link to their site, you will be able to see shipping costs and handling fees before you place your order. Your order will be filled by International Checkout and the items forwarded to you by them. You will be billed by International Checkout. All future inquiries about your order should be made to cs@InternationalCheckout.com. To place an international order by phone, please call 1.310.601.8196. International Checkout Customer Service PST 9 am to 8 pm.

USA Phone: 001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Germany Phone : +49.618.530.9342
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826

With a normal customs clearance, these are the estimated transit times for standard and priority shipments.

· STANDARD: Please allow at least 4 - 12 business days for your order to arrive at the International Checkout depot. International Checkout will ship your merchandise as soon as it arrives at their depot and will provide you with a tracking number. Allow 4 - 8 business days for your order to arrive in your country from the day they ship it to you.

· PRIORITY: Please allow 2 - 4 business days for your order to arrive at the International Checkout depot. International Checkout will ship your merchandise as soon as it arrives at their depot and will provide you with a tracking number. Allow 2 - 4 business days for your order to arrive in your country from the day they ship it to you.

Do you ship to where I live?

United States
StandardStyle.com ships throughout the United States.

International
StandardStyle.com offers international shipping through International Checkout. To see if your country is supported, please e-mail International Checkout at cs@InternationalCheckout.com.

Shipping restrictions.

We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

How do I purchase a gift certificate?

Gift certificates are available for purchase online. We offer gift certificates in the predetermined dollar amounts featured on our site. You may add this item to your cart and proceed to checkout for purchase.

*PLEASE NOTE: At this time gift certificates do not automatically ship. You may access your account to print a color copy of your gift certificate for presentation, or you may contact Customer Service via email at service@standardstyle.com or call Customer Service at 1.888.685.4464 to request the shipment of your gift certificate.

How do I redeem my gift certificate?

To make a purchase using your gift certificate you must first register on our site. (See “how do I register”). At the checkout screen you will be able to enter your gift certificate number in the field “Redeem your gift certificate”. This will deduct the full amount of the gift certificate from your order total. If your gift certificate is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases.

What is your return/exchange policy?

Returns: Returns are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached. You may return merchandise within 21 business days of the date on your receipt. Please contact customer service for a Return Authorization number and follow the return instructions on the invoice included with your package. PLEASE NOTE: We do not refund shipping and handling charges. We do not accept returns or exchanges on lingerie, candles, jewelry and swimwear. Merchandise which is purchased online may only be returned online. Standardstyle.com can not process returns on any merchandise sold at our boutique. Packages received without a RA number clearly marked on the outside will be refused. All Sale items are final sale and cannot be returned.

Exchanges: Exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached. You may exchange merchandise within 21 business days of the date on your receipt. Please contact customer service for a Return Authorization number and follow the exchange instructions on the invoice included with your package. PLEASE NOTE: We do not refund shipping and handling charges. We do not accept returns or exchanges on lingerie, candles, jewelry and swimwear. Merchandise which is purchased online may only be returned online. Standardstyle.com can not process returns on any merchandise sold at our boutique. Packages received without a RA number clearly marked on the outside will be refused. All Sale items are final sale and cannot be exchanged.

Where do I send my return/exchange?

Please send your return or exchange to:

Attn: Returns/Exchanges
Standardstyle.com
11880 W. 91st St.
Overland Park , Kansas 66214

How do I make a return or exchange?

Obtaining a RA Number:
Please contact customer service for a Return Authorization (RA) number before sending your return/exchange. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when contacting customer service for an RA number: customer name, order number, item number and the reason for the return.

Packaging your Return/Exchange
Simply follow the instructions on the invoice included with your package. Pack and securely seal the merchandise in the original package if possible. Clearly write your RA number in bold print on the outside of the package. Packages received without a RA number clearly marked on the outside will be refused. Include the completed form with your return/exchange, and send insured to the above address. (We recommend that you insure the return packages to Standardstyle.com. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

Shipping Charges:
Original shipping charges are not refundable. Shipping charges on returned/exchanged products are the responsibility of the customer.

When will my credit card be refunded?

Once your package has been received at Standardstyle.com, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Standardstyle.com.

Can I return a sale item?

Unfortunately, all Sale items are final sale and cannot be returned.

Can I return/exchange an item purchased with a coupon/promotional code?